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Custom Google Analytics Reports You Can Actually Use

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As a business owner, you’ve probably heard of a little thing called Google Analytics. Google Analytics (or GA) collects data such as referral traffic, paid search traffic, social traffic, and more to help you track where your visitors are coming from and what they’re doing. But these default reports just barely scratch the surface of what Google Analytics has to offer. In fact, if you just use the defaults and regular configurations, you’re only utilizing 30% of what Google Analytics has to offer. Let’s talk about the other 70%: Google Analytics Custom Reports. Like its name, a custom GA report is one that you create and customize based on the information you need. You can create your own report or you can utilize the reports from the Google Solutions Gallery – which allows you to access to custom reports created by others. Here are five GA custom reports created by the experts that you can either import into your own account or re-create to customize further. Site Speed Metrics by Browser & Browser Version This site performance custom reports allows you to identify browsers or versions of browsers that have slow load times. You’ll want to keep a close eye on how long before the page is actually usable, known as the average document interactive time. Make sure your site is loading quickly to keep your bounce rate low – especially since slow sites are a conversion killer. Metrics by Day of Week Name & Name This custom report is great for finding out when an online store or site is most active. This is especially helpful if you’re planning to run a promotion or flash sale. It’ll show you the day of the week and even hour of the day when your customers are most active on your site….

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5 Ways To Stay Ahead Of The Marketing Curve

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Marketing is ever-changing. But one thing will never change, we live in a customer-based world. Consumers have their choice and it’s up to brands to ensure their business stays ahead of the curve. Successful brands are those that tailor to their customers – and one way to do that is by utilizing marketing strategies that keep you ahead of the game. Here are five of them. Keep it Personalized and Look at the Data With all the competition out there, brands need a way to stay out. Since customers want to know you actually care about them, creating a personalized experience can help you stand out. In fact, personalized calls to action convert 42 percent more than non-personalized ones. Gathering and studying data is a great way to find topics that matter to your audience. You can track their spending habits, follow their journey, and learn their general interests. Utilize personal data to see how they enter your site, where they go after your site, and when they actually become a customer. Artificial Intelligence and Intelligent Agents Technological and customer demands are quickly outperforming human marketers. The amount of data may reach 40,000 exabytes by 2020 but the human brain can only hold about 1 million gigabytes. Today’s technology can help uncover information about user behavior but the key to using that information will be artificial intelligence. Although AI can never take the place of marketers – and their human creativity – it can help optimize and streamline the process. AI will make it easier for brands to create digital strategies and analyzing data. Find areas where AI can help – like triggering e-mail campaigns – but don’t use it too much or it will turn customers off. SEO and Content Convergence Content and SEO go hand in hand. They…

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7 Tips For Effective Email Marketing

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Unless you’ve been living under a rock, you probably know that email marketing is a necessity when it comes to connecting with your audience and keeping them in the loop. But not all businesses are successful when it comes to email marketing. So, we’ve rounded up seven tips to help you make the most of your email marketing. Treat Your Customers Like Friends How do you greet your friends and family in an e-mail? You probably personally acknowledge them or give them a warm greeting. Well, why not treat your customers like that? Customers don’t want to be just another face in the crowd – they want to be seen as human beings. Simply including personalization in your e-mails – and rather than send out one mass e-mail, set up segments based on feedback or customer preferences. Follow Their Journey Similar to segmenting based on customer preferences, following their journey is just as important. Customer’s behavior will tell you what they’re looking for. For example, do they open particular e-mails more than others? Do they click through to your website on certain e-mails? Combine this with demographics and you can customize a sales funnel based on your customer type. Always Optimize Never let your e-mail campaigns get stagnant. Always split test your campaigns to see how efficiently they’re running and what you can do better. You can constantly tweak and refine future campaigns to ensure they are working for your business, not against it. Give Them Space While it’s true that if customers sign up for your e-mail list they probably want to hear from you – but that doesn’t necessarily mean all the time. Just because you ran a successful campaign doesn’t mean you should immediate follow with another campaign. Allow time between campaigns to give your customers a break….

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Why Your Business Needs A YouTube Channel

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Have you ever caught yourself on a YouTube binge? They’re similar to Netflix binges, but instead of watching the same series for hours, you hop on YouTube to look up one thing and end up somewhere completely different. While personal binges can be a sign of procrastination, those binges can be an instrumental marketing tool for your business. If your business isn’t on YouTube or if you simply aren’t utilizing the platform, it’s time to start. Here’s why your business needs a YouTube channel. It Establishes Authority Did you know that YouTube is the second largest search engine? If you’re not using this social channel, you’re missing out on gaining viewers and followers. When used efficiently, video marketing helps build trust and establish authority. Consumers are bored with static or physical ads – they want more. Uploading video content – like tips and tricks or strategies specific to your industry or brand – builds authority and trust with your audience. How-tos and quick tips are the perfect way to help your brand be seen as an expert on the topic. It’s More Engaging If the popularity of Netflix binges is any indication, people love watching videos now more than ever. Videos are a way to provide a more personal feel than traditional print marketing. Like other social channels, YouTube lets users comment on videos, allowing them to communicate directly with the brand or company. Businesses are then able to reply to comments, ask questions, and generally engage with their consumers. YouTube essentially humanizes a business and makes them more approachable and helpful. It Builds Trust and Credibility Trust is absolutely everything when it comes to gaining – and keeping – customers. Customers that don’t trust you won’t buy from you. Uploading quality content to YouTube helps build a relationship with…

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Your Ultimate Guide To Marketing on Snapchat

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Snapchat is currently all the rage and there is no sign of it slowing down. While many people use it for personal purposes, there is a huge opportunity for businesses who use this platform to connect with their audience. Since it can be intimidating and confusing to some marketers, we’re here to help! Why You Should Market On Snapchat Snapchat is very valuable to businesses – for those who use it right. Let’s look at some of the statistics. There are an estimated 200 million monthly users on the platform who send at least 700 million photos or videos every day. There are nearly 100 daily users and Snapchat reaches over 10% of the United States digital population. It has more users than Twitter and to top it all off – over 75% of its users are online shoppers. Furthermore, Snapchat has less competition than other social platforms. While every brand has a presence on Instagram, Twitter, and Facebook, Snapchat still has relatively low competition. It’s different than other platforms – it allows you to reach your audience in a new, more authentic way with a new type of content. And, it allows you to connect to new audiences – especially if your product caters to the younger demographic – especially millennials. How To Market On Snapchat Snapchat has a lot of fun features – photos, videos, and stories – along with editing options like drawing tools, emojis, and texts. While Twitter, Instagram, and Facebook allow users to like and comment on posts – Snapchat allows you connect with your audience on a more personal level. You can show them behind the scenes videos, snaps of new products, and bring a more “real-life” aspect to your brand. Some tips for effectively marketing on Snapchat is offering coupon codes to your…

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What You Should Know Before You Rebrand

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Are you feeling like it’s time to rebrand? Maybe your current brand isn’t bringing in the results you’d like or you just think it’s time for a revamp. Either way, rebranding is not easy. Here are some tips and tricks for launching a success one. A New Name Doesn’t Fix Everything Changing the name of your business doesn’t mean everything will automatically be fixed – it’s only one component. You don’t necessarily need to change your business name to rebrand, but if you do, be prepared for an initial loss in customers and organic traffic. Make sure you know your overall rebranding strategy inside and out – use customer insight along with concrete data. Redefine your target audience and find a look and feel of a website that fits that consumer. It may take longer than expected, but it’ll worth it. Make Sure Your Team Has As Much Information As Possible When you are ready to share the news with your team, arm them with as much as information as you can. Make sure they know why you are rebranding – and the sooner the better. You’ll want to make sure everyone is prepared! You’ll Never Be 100 Percent Ready As with most things in life, nothing is ever 100 percent ready – or perfect. There will always be new bumps in the road and constant need for improvements and changes. But don’t let that stop you and don’t let it drag out your rebrand. You can even try setting a firm date to launch by – even if you aren’t 100 percent ready. Consider Partnering Up With Someone Recognizable If you are planning to hire a creative director or brand strategist, partnering with someone of influence can help establish brand recognition. It’s beneficial to both you and the person…

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How To Utilize Micro-Moments & Increase Your Content Campaign

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Where’s your phone? If you’re like most people, it’s probably already in your hand or sitting right next to you. Now more than ever, people rely on their smartphone for just about everything – from checking social sites to asking Google where the nearest gas station is. And Google has a name for those moments: “micro-moments.” Micro-moments are “split seconds of time where consumers use their devices to act on a need.” And these moments can be huge for your brand. Seventy percent of mobile searches lead to instant action. If you make sure your content is easily found, relevant, and accessible, your brand can capitalize immensely on the micro-moments. Here are four ways to do so. Understand The Customer As with any content campaign, you have to really understand who your customer is – what do they like to do? What do they look like? What are their habits? Getting a good sense of who your customer is will help you attract the right ones. What types of questions are they asking before purchasing a service or product? By creating content with the answers to those questions, consumers are more likely to turn to you during those micro-moments. Make Sure You’re Relevant Although following best search-engine optimization practices will help your brand stay relevant, content is still king when it comes to relevancy. Your brand not only needs to answer the right questions through your content, it also needs to be easily readable and digestible. Consumers shouldn’t have to go searching for answers. Making sure your content is educational and not overly promotional will also help. If you can’t provide the answers our customers are looking for, they’ll have no problem turning to another brand. Fifty-one percent of smartphone users actually purchased from a different brand or company they…

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5 Reasons Your Business Needs a CRM System

By | Digital, Marketing, Uncategorized, Website | No Comments

Retaining existing customers is almost always more profitable for a business than acquiring a new one. This is because the efforts and costs involved in gaining new clients is exponentially greater than retaining the existing one. Enter the need for a CRM. If you want to retain more of your current customers, you should invest in a  Customer Relationship Management system (CRM). A CRM system is a valuable asset for your business because it keeps control of all your customers and contacts; and is an effective way to build and maintain good business relationships with all your existing and potential customers. Why Invest in a CRM? A CRM helps you track your customers’ needs, questions, complaints, issues and interactions in a simple way. This helps your customer service team deal with problems (and potential cross-sales, upsells, and referrals) fast, and without complicated spreadsheets or multiple mailing lists. Responding to customer queries quickly helps your customers bond with you, which increases your customer retention rate. 2. A good CRM system will also analyze your customers’ behaviors and help the sales team to find out customers’ needs. These needs can then be converted into business leads and sales opportunities because these provide excellent data and market research. And, satisfying your customers’ wants is going to lead to in increase in referrals. Similarly, historic data of purchases can be used to predict customers’ behaviors or purchasing patterns. 3. A CRM allows you to collaborate with your team, and your customers using a single tool. The days of maintaining customer lists in notebooks, excel sheets, and word documents, then mass emailing your client list are over. You can manage and reach everyone with one tool, from one place, and any of your employees can join the effort even if they’re out of the office….

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5 Reasons for a High Bounce Rate

By | Analytics, Content, Digital, Marketing, Website | No Comments

Your business devotes a good chunk of your advertising budget to pay per click ads. You put in a ton of effort on your site’s SEO. Don’t waste time and money by losing visitors after they hit your site. If your bounce rate is high, you could be throwing money away. Bounce rate refers to the percentage of single visits where your potential customer leaves your webpage without navigating further. Search engines like Google calculate and report the bounce rate of your website under Audience overview tab of Google analytics section. You can check on your site’s stats there. According to a study published by Rocketfuel, bounce rate for most of the websites ranges between 26% to 70%. If you fall in this range, it’s time to lower your bounce rate. What makes people leave your site quickly? Slow Page Loading Google wants to give a positive experience to your visitors. A slow loading page is not a positive experience. It’s frustrating and makes users reach for the BACK button quickly. Fixing the loading speed is a continuous journey for webmasters and SEO specialists. As your site grows, it can slow down. More content = more “loading” when someone visits your page. However, you can stay on top of this by continually working to lower page load speed as your site grows. You can review your webpage speed through different tools like Pingdom, Google PageSpeed Insights & GTMetrix. These tools also provide insights specific to your page e.g. reducing third-party scripts, compressing the image size/quality, reducing browser caching etc. Misleading Meta Description or Title Keywords Always make sure that your website’s content is relevant (preferably it will match perfectly) to the title tag and meta description. If not, your customers will become frustrated and leave. If you had a brick-and-mortar…

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3 Ways to Convert New Leads Online

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Google and Facebook pay per click have offered small businesses a method for competing with much larger competitors by allowing for sane advertising budgets with ads that are immediately trackable. You can figure out your ROI from PPC ads pretty easily. But, sometimes those figures can be depressing. If your website or landing pages are not converting for you, stop wasting time trying to perfect your ads (you’re already getting traffic). Instead, use these three tricks to convert more of your visitors into leads: Hail Mary Lead Generation If you’re paying for traffic, you want to convert as many customers as possible. You can help your efforts by putting in some last-ditch, about-to-bounce-away lead conversion tactics. Do this by: Offering a Benefit-filled Exit Pop Up – these are annoying, but you can set them to only display one time to no annoy repeat visitors. And, if someone clicked an ad to find you and they’re about to bounce away from your site, you don’t have much to lose. Some companies convert as much as 23% more traffic by using exit pop ups. Use a P.S. in any web or off-line marketing materials. Some people skip right to the P.S., so make it count. This goes for email and social media marketing as well. When writing a P.S., or using an exit pop up, lead with benefits and let the customer know why they’ll be losing something if they don’t buy or submit their info. Back up their fear of loss by giving them something to gain Utilize Online Chat – These can be effective if you are selling a product or service that will undoubtedly lead to more questions than you can anticipate or answer in your FAQ. Use live agents because customers are frustrated by dealing with computer-based chat…

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