Most business owners fall into one of two categories: those love and embrace social media, and those who loathe the very mention of it.
It can be confusing for the small, local business owner because the articles that spew the virtues of social media are seemingly never-ending.
The truth is, traditional Social Media (Facebook, Twitter, Google +, etc.) methods won’t generate enough leads to support your business.
But, having a presence, even a small one, on these sites is an absolute necessity.
- It Puts a Face on Your Business – This is becoming increasingly more important both online and off. Study after study have shown that people want to do business with other people, not faceless corporations. Interacting with people on Facebook or Google + is a perfect way to make your business real and relatable. 64% of Twitter users and 51% of Facebook users are more likely to buy the products of brands they follow online. (https://www.aabacosmallbusiness.com/advisor/15-social-media-statistics-every-business-needs-know-001509118.html)
- It Powers Up Your Home Shows – If you use home shows, trade shows, or any other large event to generate leads, there is no better place to promote them, and link your company to the big shows, than on Facebook, Twitter, Instagram, etc.
- It Makes You Likable – Getting “Likes,” comments, or shares is now being used as a signal of credibility by Google in their search results. It’s not a huge impact, but it’s an increasingly important part of the puzzle. Interaction with your customers makes you more trustworthy to Google, and helps your site move up in the rankings.
- It Adds Credibility with Your Customers – We all want to be with the in-crowd. More likes, shares, and “friends,” leads to more trust. If most of your competitors have 200-followers on Facebook, and you have 5,000, potential clients pick up on this. It’s subtle, but it has a huge impact on making you appear trustworthy because there’s strength in numbers. Studies show that over 50% of consumers have based their decision to buy on a recommendation from their social network.
If in doubt on what social media channels to use, you can always refer to the Ogilvy Guide on how to use social media: